Privacy Policy: Vitéra Wellbeing (Vitéra Ltd)

Welcome to Vitéra Wellbeing. Operated by Vitéra Ltd ("the Company," "we," "us," or "our"), we are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal and health-related information in compliance with data protection regulations.

1. Types of Information Collected

  • Personal Information: Name, email address, phone number, and mailing address.

  • Payment Information: Payment details processed securely through our third-party processors. We do not store full credit card numbers on our internal servers.

  • Usage Data: Website activity, IP addresses, browser types, and engagement metrics collected via cookies.

  • Health & Wellness Information: Information provided during consultations, private sessions, or retreat bookings, including medical history, physical limitations, allergies, and current health conditions to ensure your safety.

2. How Information is Collected

  • Directly from You: Through website forms, newsletter subscriptions, booking platforms, health questionnaires, and consultations with our team.

  • Automatically: Via cookies, pixels, and analytics tools when you navigate our digital platforms.

3. Purpose of Data Collection

  • Service Delivery: To provide professional wellbeing services, tailor sessions to your specific needs, and ensure a safe environment for all participants.

  • Retreat Management: To manage logistics, dietary requirements, and emergency contacts for off-site events.

  • Communication: To send booking confirmations, service updates, and respond to inquiries.

  • Marketing: To provide newsletters and promotional content regarding Vitéra Ltd offerings (subject to your consent).

  • Improvement: To analyze website performance and enhance our user experience.

4. How Information is Used

  • Health Information: Used exclusively by our qualified instructors and practitioners to personalize your experience and address specific wellness needs safely.

  • General Information: Used to manage accounts, process transactions, and maintain the professional standards of Vitéra Ltd.

5. Data Sharing & Third Parties

  • Confidentiality: We do not sell or lease your personal or health information to third parties.

  • Service Providers: We share necessary data with trusted partners to operate our business, including:

    • Payment Processors: Secure transactions via Stripe or Squarespace.

    • Booking Systems: To manage schedules and appointments.

    • Retreat Partners: Limited information (such as dietary restrictions) may be shared with venues or caterers to ensure your safety.

  • Legal Compliance: We may disclose information if required by law or to protect the safety and rights of Vitéra Ltd and its clients.

6. Data Security

  • Protection Measures: We implement industry-standard security protocols to protect your data from unauthorized access, loss, or disclosure.

  • Breach Notification: In the unlikely event of a data breach, Vitéra Ltd will notify affected individuals and relevant authorities promptly in accordance with legal requirements.

7. Your Rights

  • Access & Correction: You have the right to request a copy of the personal data we hold about you or ask for corrections.

  • Data Erasure: You may request the deletion of your data, subject to our legal and insurance record-keeping obligations.

  • Opt-Out: You can unsubscribe from marketing communications at any time using the "unsubscribe" link in our emails.

8. Cookies & Tracking

  • Usage: We use cookies to remember your preferences and analyze traffic patterns.

  • Management: You can adjust your browser settings to refuse cookies; however, some website features may not function correctly as a result.

9. Data Retention

  • Professional Records: In accordance with insurance and legal standards, client records and transaction data are retained for a minimum of 6 years following the end of the client relationship.

  • Health Information: Retained only as long as necessary to provide safe services, typically following the 6-year retention schedule.

  • Secure Disposal: Once data is no longer required, it is securely deleted or anonymized.

10. Changes to this Policy

Vitéra Ltd reserves the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Effective Date."

11. Contact Information

For any questions regarding this policy or the management of your data, please contact the Vitéra team at:

Email: hello@vitera.ie

Registered Company: Vitéra Ltd